Done-for-you agentic support

Support agents that act,
not just answer.

Heron Labs builds and runs them on your own systems. The tickets that still reach a human get handled, and every promise gets followed up until it is done.

Book a 15-minute walkthrough → See how it works ↓

Chatbots answer. The expensive tickets need something done.

The tickets that still reach a human are not questions. They need an action taken across your systems: a refund, an account change, a real status. Heron builds and runs the agent that does that work, with a human approving anything that moves money.

/ flowHow it works
01IngestA ticket lands in your inbox or helpdesk. Aria picks it up.
02ReasonIt reads across your systems and drafts the reply and the action.
03ApproveAnything consequential pauses for a human, in Slack or your helpdesk.
04ActIt makes the change, sends the reply, logs it, and sets the follow-up.
A globe rendered in fine particles, suggesting work that runs across distributed systems. runs on your systems
Built, not bought

Built and tuned to your stack. Not a template.

Self-serve tools hand you a capability and a config screen, then leave the wiring to you. We are the opposite. We build the integration into your specific backend, tune Aria to your ticket types, rules, and tone, and run it. You buy an outcome, not software.

Zendesk Intercom Slack Email Your backend

You decide what it touches.

Scoped access, set by you. It never moves money on its own.

It retains the least it needs.

Encrypted in transit and at rest. Nothing kept that the job does not require.

Your data can stay home.

If data cannot leave your systems, Aria runs against your helpdesk directly.

The 15 minutes that proves it

See it run on your tickets.

No deck. A 15-minute walkthrough on your own ticket types.

Book a 15-minute walkthrough →