I build the agent that handles what a bot cannot.

I've built and run support AI at scale. As the first AI hire on a team I grew from two to ten, I built agent-assist used daily by more than 10,000 agents, lifting CSAT around 60 percent and cutting handle time around 30 percent. The intent system I designed became a standard across enterprise teams.

I started Heron Labs to do one thing well: build and run the agent that closes the tickets a bot cannot. Most teams do not need another tool to manage, they need the work done. So this is done-for-you. I build the integration into your backend, tune the agent to your tickets, and operate it, with you approving anything that moves money.

If your team is drowning in tickets that need something done, not just answered, that is what I build.